Patient Frequently Asked Questions

  1. What is an authentication code and why do I need one?
  2. What if I don't have a cell phone or can't receive text messages?
  3. I set up my account with the wrong phone number by accident. What should I do?
  4. I forgot my password.
  5. I tried to enroll for online scheduling and registration but received the message "this patient is already in use".
  6. Why am I not receiving emails from openDoctor?
  7. Why do I have to answer so many questions to schedule an appointment?
  8. I received a message that says I need to call the clinic. Why can't I schedule my appointment online?
  9. How do I fill out patient forms online?
  10. What if I don't want to fill out my patient registration forms online? Will I be able to complete them later?
  11. I got an email or text message from openDoctor, even though I've never used it before. What's going on?
  12. Can I adjust the number of appointment notifications that I get?
  13. I loved saving time using openDoctor and wish I could use it to schedule all my appointments! How can I get other healthcare providers to use openDoctor?